Frequently Asked Questions

Looking for a quick answer? Check out our FAQs below.

Booking Information

  • How many people fit in a helicopter?

    We can carry up to 6 passengers (weight dependent) plus the pilot in our AS350 Squirrel helicopters.

  • Will I have to share my helicopter with others?

    Unless you book all 6 seats on a helicopter it is likely you will share your flight with others.

  • Are your flights subject to minimum passenger numbers?

    We need a minimum of 3 paying customers for a flight to confirm its departure.

  • What are the prices of your helicopter flights?

    To find out this information please visit our Prices page.

  • When is your earliest/ latest flight of the day?

    Our first flights typically depart at 8am and our last flights typically depart at 5pm.

    Please note: these times are weather and season dependent and may be subject to change. Please check availability on our specific product pages.

  • Can I pick my own seat?

    Unfortunately, you cannot choose your own seat as we need to allocate this according to specific weight and balance regulations.

    Seating arrangements will be assigned to you at time of check-in.

  • When do you take payment?

    Booking online does not charge your credit card. Credit card details are only required to guarantee your booking and will only be used if you do not show up for your flight.

    Payment is taken when you arrive in the office, have checked in and we have made a final weather call for your flight departure.

  • What payments types/ credit cards do you accept?

    In order to make a booking online, you will need a Visa, Mastercard or Amex.

    All major credit cards are accepted at our bases including Amex and Diners. Cash (NZD) and eftpos are also accepted along with WeChat Pay and Alipay.

    Please note: No cheques, foreign currency or bank transfers will be accepted. Payment is taken during check-in.

  • Do I need to book in advance?

    If you are looking at booking between November and March we would suggest booking a month in advance as this is our busiest time of the year. For all other times of the year, we would suggest booking at least two weeks ahead.

    If you are planning to spend a few nights in the Fox or Franz Josef townships, we recommend booking for the first day of your stay. This gives you the opportunity to reschedule your flight if we experience bad weather and have to cancel your booking.

  • I'm trying to book for tomorrow, but I can't?

    Within 24 hours of flying we do not take online bookings, please call us directly to check availability or alternatively come and visit us at our offices in Franz Josef and Fox.

Check-In Information

  • When do I need to check in?

    Check-in is 30 minutes before departure.

  • Where do I need to be for my flight?

    We have helicopter bases in both Fox Glacier and Franz Josef townships. You will need to know which base your flight departs from and then meet us there.

    Visit our Contact Us page for our exact locations. Our bases are 30 mins apart from each other, one in each township.

  • Where are the bases located in the townships?

    Our bases are easily located on the main street of both townships.

    Visit our Contact Us page for our exact locations.

  • Where can I park my car for my flight?

    There is a paid parking lot across from the Franz Josef Glacier Helicopter building, additionally, there is also a parking lot across the road from Fox Glacier Helicopter building.

    Please note: In summer there is limited parking and if you ask your accommodation to leave your car with them they will usually happily oblige.

Flight Information

Refunds/ Cancellations

  • Can I cancel/ change my booking?

    You may cancel or change your booking up to 24 hours before your flight without incurring any cost.

    Any changes/ cancellations made within 24 hours of your flight time will incur a 100% charge.

  • How will I be refunded if my flight is cancelled?

    If a flight is cancelled after payment has been taken you can either select to reschedule the flight for another time/ day or alternatively we can refund your flight in full to your credit card.

    Please note: If you have booked through a third party you will need to go through them directly in order to receive your refund.

  • What happens if we miss our flight?

    Should you fail to check-in on time, or notify us of changes less than 24-hours prior to departure, your credit card will be charged with the total amount of the booked activity.

  • What is your Covid-19 Cancellation Policy

    If you cannot travel because you are directly impacted by Covid-19 you will be offered the option to reschedule your booking or receive a full refund.

    If we are required to move alert levels and reduce capacity or stop operating, you will be contacted by our team to organise a reschedule or refund.

Weight Limits

Children and Infants

General Information

Health & Safety