TERMS AND CONDITIONS

Payment

  • Booking online does not charge your credit card. Credit card details are only required to guarantee your booking and will only be used if you do not show up for your flight.
  • Payment is taken when you arrive in the office, have checked in and we have made a final weather call for your flight departure.

Departures

  • All flights depart from and return to Franz Josef and Fox Glacier townships.
  • A courtesy coach is available to pick up and drop off passengers if required. Please call us to book 0800 800 732.

Minimum Numbers

  • We need a minimum of 3 paying customers for a flight to confirm its departure.

Weight Restrictions

  • Our team will weigh all passengers at check in. If your actual weight at check in is 15kg (33lb) or more than your declared weight at booking, your booking may need to be rescheduled and would be subject to flight availability.

Rates

  • Rates are quoted in NZ Dollars and are per person.
  • Rates include Goods and Services Tax (GST) of 15%.
  • Rates are valid 01 October 2023 – 30 September 2024. Rates are subject to change.

Child/ Infant Policy

  • A Child is 4 -14 years of age.
  • Infants are 0- 3 years of age
  • Children must be accompanied by a fare-paying Adult.

Cancellation and Refund Policy

  • Should inclement weather prevent a flight at the booked location, prepaid vouchers will be accepted at any Glacier Helicopter bases for a flight of similar duration and price.
  • Customers wanting to make changes to dates or time of departure are required to contact the relevant operating base by 9.00am on the day of departure.
  • No refund will be given for no-shows or changes made less than 24 hours prior to departure.

What Can't I Bring on my Flight

  • For safety reasons, we do not allow selfie sticks, drones, flammable liquids, lighters, iPads/ tablets and bags of any description on any of our flights.

Additional Information

  • All flights operate subject to suitable weather conditions.
  • Glacier Helicopters reserves the right to alter prices, departure times and flight routes or arrange alternative helicopter services.
  • Glacier Helicopters aircraft are operated by The Helicopter Line Ltd.

Risk Disclosure

All activity inherently involves risks and potential hazards, and we cannot anticipate or eliminate all risks, however together we can manage and mitigate risk.

Often, we are operating in unmodified and uncontrolled terrain and a balanced and conservative approach is taken to accommodate changing conditions. Our risk management includes monitoring of natural hazards including potential atmospheric, land or water related occurrences. (Landslides, earthquakes, tsunami, volcanic, storms, flooding, avalanche, rock, or ice fall).

We provide information to participants before and during the activity to ensure their participation suits their ability and objectives and is as safe as practicable with any potential changes identified prior or during the trip.

It is important clients acknowledge there are risks, understand safety information and briefings before and during their activity and follow the instructions set out by our experienced and trained teams.

Prevention of accidents and incidents is key in all our operations, and this is achieved when we all approach activities with care, control, and responsibility.

Safety Management

Glacier Helicopters is committed to ensuring the highest level of safety of all staff, visitors, contractors, and others who may interact with any part of our activities.

This is achieved through developing and maintaining a culture where safety is our paramount consideration in everything we do.

We actively promote safety objectives, not only in the operation of our assets and equipment, but also through maintenance practices, the management of passengers and the training and competency assessment of all staff to a very high standard.

Our teams of experienced and capable managers and skilled staff have specialist knowledge relevant to each of our aviation, marine and adventure operations.

We have implemented Safety Management Systems approved by the relevant regulators.

Should other providers be contracted to deliver services, we check to ensure operators are regulated and audited for H&S compliance to a high standard.